Service FAQs – Jay Malone Motors in Hutchinson, MN

Appointments are the best way to guarantee a time that works for you, but we do our best to accommodate walk-ins when our schedule allows. To save time, we recommend scheduling online or calling our service team before you come in.

Yes! While we’re your local Ford and Chrysler Dodge Jeep Ram experts, our certified technicians service all makes and models. Whether you drive a car, truck, SUV, or van, we’ve got you covered.

Not at all. We service vehicles regardless of where you purchased them. If you live or work near Hutchinson, MN, you’re welcome in our service drive.

Jay Malone Motors is conveniently located in Hutchinson, Minnesota, serving drivers from the surrounding communities and beyond. You can find directions and our most up-to-date hours on our website or by giving us a quick call.

For most modern vehicles, oil changes are typically recommended every 5,000–7,500 miles, but it depends on your engine, oil type, and driving habits. Our advisors will review your owner’s manual and driving style to recommend the right interval for your vehicle.

Our service department handles:

• Oil changes & filter replacements
• Tire rotations, repair, and replacement
• Brake inspections & repairs
• Batteries, belts, hoses, and fluid services
• Alignments & suspension work
• Factory-recommended maintenance
• Check engine light diagnostics and more

If your vehicle needs it, chances are we can help.

Yes. We can perform warranty repairs and manufacturer recalls for eligible Ford and Chrysler, Dodge, Jeep, and Ram vehicles. If you think you may have an open recall, contact us with your VIN and we’ll check it for you.

For Ford and CDJR vehicles, we use genuine OEM parts whenever possible to help maintain performance, safety, and resale value. For other makes and models, we offer high-quality parts that meet or exceed manufacturer standards.

Yes, we offer a full selection of tires and professional installation. Our team can help you choose the right tires for Minnesota weather, your driving style, and your budget.

We regularly run service and tire specials, including rebates and seasonal offers. Check the Service Specials section on our website or ask your advisor about current promotions before we write up your ticket.

In many cases, we can match or beat a competitor’s price on comparable tires or services. Bring us a written quote or ad, and we’ll review it with you.

Availability depends on the type of service and daily demand. We may have loaner vehicles or shuttle options for qualifying appointments. Please ask about transportation options when you schedule so we can plan ahead.

Routine maintenance like oil changes and tire rotations often takes around an hour, depending on our schedule. Larger repairs or diagnostics can take longer. When you check in, we’ll give you our best time estimate and keep you updated if anything changes.

You can schedule:

• By phone during business hours
• In person at the dealership

Pick the option that works best for you—we’ll take care of the rest.

We accept most major credit and debit cards, checks, and cash. In some cases, service financing or payment plans may be available; ask an advisor for details.

For larger repairs, we may have financing options or payment programs available for qualified customers. Let us know your situation and we’ll walk you through the options.

We recommend bringing:

• Your vehicle (of course!)
• Keys and any key fobs
• Your insurance and registration (if needed)
• Any extended warranty or service contract information
• Notes about any noises, smells, or symptoms you’ve noticed

The more details you can give us, the quicker we can pinpoint the issue.

Yes. If we find anything that wasn’t part of your original concern or appointment, we’ll call or text you with a recommendation and estimate. We will not proceed with additional work without your approval.

We’ll contact you by call, text, or email—whichever you prefer—once your vehicle is complete and ready for pick-up. You’re also welcome to check in with us if you need an update.